What happens if I cannot afford to repay?

Should you start to have any financial concerns, or think that meeting your TFS Loan repayments may cause you to miss other priority debts (your rent or bills, for example), please contact our Customer Support Team as soon as possible, the details of which are on this website. We will always treat you fairly if you are experiencing financial difficulties and will talk to you about what we are able to do to help; our telephone number is 01268 740 755.

For some further information and guidance about how you can manage arrears that you may have then you can contact free sources of debt advice, for example:

Citizens Advice	www.adviceguide.org.uk	To find your local office, look online or in your phone book
National debtline	www.nationaldebtline.org	0808 808 4000
Stepchange	www.stepchange.org	0800 138 1111

 

While we cannot offer you specific financial advice, we will always try and help you and may be able to arrange an affordable repayment plan. In the event that you do not make a payment when it falls due, we will always try our best to contact you and work things out. It is important that you speak to us at an early stage of any repayment difficulties to agree a way forward.

If we are unable to get in touch with you then we will contact your Guarantor to discuss your account, where relevant. We may ask your Guarantor to step in and make any missed repayments if we are unable to contact you and your account remains in arrears.