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There are lots of ways in which you can get in contact with us. For more information about being an Applicant or Guarantor, try our FAQ section. If you would like to discuss your application or existing loan please contact us using the form or contact details below.

FAQ

Try our FAQs section for answers to the most commonly asked questions. If you can't find an answer to your query please contact us using the form below.

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Contact Form

Use our contact form below and we will get back to you as soon as possible.
Please note our opening hours are Mon-Thurs 9am – 7pm, Friday 9am – 5pm.

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Important contact information

Main Switchboard

01268 740 750

Monday to Thursday 9am to 7.00pm

Fridays 9am to 5pm

24 Hour Payment Line

0203 476 5059

Customer Services

01268 740 756

cs@tfsloans.co.uk

Collections Department

01268 740 755

collections@tfsloans.co.uk

New Applications

01268 740 751

Complaints

01268 740 756

complaints@tfsloans.co.uk

Brook House, 26 Brook Road, Rayleigh, Essex, SS6 7XJ

Write to us

Brook House

26 Brook Road,

Rayleigh Essex SS6 7XJ

cs@tfsloans.co.uk

Fax us 01702 410270

Our complaints procedure can be found here. For products and services bought online you have the right to refer any complaint to http://ec.europa.eu/odr(ODR) who can put you in touch with the right body to help resolve your complaint. As we’re a UK financial services business, the ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: cs@tfsloans.co.uk.