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If you currently have a loan with us and have been affected financially by the COVID-19 pandemic, please click here for ways in which we may be able to work with you during these difficult times.

FAQs for Applicants

When will the repayments start?

We will agree on the best date for you during the application process, depending on your circumstances e.g. when you receive your salary or benefits. Sometimes this means the first payment will be taken one calendar month after the loan is taken out, but depending on the date you select, it might be sooner. Thereafter it will be on the same day each month – unless you wish to change it.

If you do want to change your repayment date, please contact us on 0203 476 7399 or email Please note, it will take us up to 5 working days to change your payment date.

Our Existing Customers page has all the information you need on making repayments on your loan.

Loans are subject to status and affordability. Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to


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