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If you currently have a loan with us and have been affected financially by the COVID-19 pandemic, please click here for ways in which we may be able to work with you during these difficult times.

FAQs for Applicants

Does my Guarantor need to have the internet?

No, it is not essential that your guarantor has internet access. Whilst the application process can be sped up having forms sent via email, it is not a requirement. A member of the TFS team can talk to your Guarantor over the phone and arrange to send them any documentation by post. This also applies to applicants as well.

You or your Guarantor can call us on 0203 476 4170

Our offices are open Monday-Thursday 8:30am – 5:30pm and Friday 9am – 5pm

If you want to contact us about applying or you’re a guarantor calling on behalf of someone’s application, visit our Contact page.

Loans are subject to status and affordability. Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to


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