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If you currently have a loan with us and have been affected financially by the COVID-19 pandemic, please click here for ways in which we may be able to work with you during these difficult times.

FAQs for Existing Customers

Will I be charged any fees to top up my loan?

As with taking out a loan for the first time, there are no fees for additional borrowing.

However, when you top up your loan, this is seen as paying off your original loan early. Please be aware that you will be subject to an early pay-off charge of up to 58-days interest.

You can see our dedicated section on paying off your loan early here: Can I pay back my loan early?

Loans are subject to status and affordability. Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to www.moneyadviceservice.org.uk

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