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If you currently have a loan with us and have been affected financially by the COVID-19 pandemic, please click here for ways in which we may be able to work with you during these difficult times.

FAQs for Existing Customers

What is a Further Advance?

A further Advance is when you apply to borrow more money from us. If approved your new loan will run alongside your existing loan, you can choose the time that you want to repay your new loan over, but your existing loan will continue for its original term.

If your new loan is for consolidation you cannot use this to repay your existing loan with us, please bear in mind that you can only have two current loans with us at any one time.

Loans are subject to status and affordability. Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to


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