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Existing Customer FAQs

How often do I receive statements?

You receive a yearly statement on the month that the loan was taken out, until the end of the loan term. You can also request a statement at any time by calling 0203 476 7399 or emailing

Loans are subject to status and affordability. *Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to


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