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FAQs for Existing Customers

How do I opt out of marketing?

If you want to stop receiving marketing communications from us, you can simply click the ‘Opt-out’ link at the bottom of a marketing email sent by TFS Loans and this will ensure that you won’t receive any more marketing emails. You can also opt out of marketing texts by texting back ‘STOP’.

Alternatively, you are welcome to give us a call on 0203 476 7399 or email cs@tfsloans.co.uk and we will remove you from our marketing database. Our offices are open 9am- 7pm Monday – Thursday and 9am – 5pm Friday.

Please note, by opting out of marketing communications you are not opting out of all communications. We are required to send you information about your loans such as statements and any changes or updates to your product.

Loans are subject to status and affordability. Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to www.moneyadviceservice.org.uk

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