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If you currently have a loan with us and have been affected financially by the COVID-19 pandemic, please click here for ways in which we may be able to work with you during these difficult times.

FAQs for Existing Customers

Can I view my statement online?

Guarantor is a Homeowner (Click to Expand)

No, unfortunately, we do not offer this service currently. This is something we are looking to develop in the future, but for the time being if you would like a statement or to request a settlement figure, please give us a call on 0203 476 7399, Mon-Thurs 9am-6pm, Friday 9am – 5pm, or cs@tfsloans.co.uk.

Alternatively, you can go to our contact us page and send us a message.

Guarantor is a Tenant (Click to Expand)

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Loans are subject to status and affordability. Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to www.moneyadviceservice.org.uk

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