If you currently have a loan with us and have been affected financially by the COVID-19 pandemic, please click here for ways in which we may be able to work with you during these difficult times.

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FAQ - COVID-19 (Coronavirus)

What should I do about my Direct Debit?

We recommend that you do not cancel your direct debit without speaking to us first.

Cancelling your direct debit is not a Payment Deferral and could possibly be counted as a missed payment. This could show up on your credit file and may adversely impact your credit rating.

If a Payment Deferral is agreed and put in place by us, we will  suspend your Direct Debit, so payments are not collected during any deferral period, please do not cancel your direct debit.

Loans are subject to status and affordability. *Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to www.moneyadviceservice.org.uk


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