If you currently have a loan with us and have been affected financially by the COVID-19 pandemic, please click here for ways in which we may be able to work with you during these difficult times.

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FAQ - COVID-19 (Coronavirus)

What happens when the payment deferral ends?

At the end of the payment deferral, your ongoing monthly payments for the remaining term of your loan will increase to cover the total cost of the payments not made during any deferral period.

Alternatively, you may have agreed to, or wish to make a lump sum payment, at an agreed time, to cover the deferred payments in order to avoid an increase in your remaining monthly payments.

If you are still not able to make your full loan payments due to circumstances relating to Coronavirus, then we may be able to offer you further help, for example, a payment arrangement, if these are appropriate to your circumstances.

When you contact us, our friendly and experienced staff will discuss any concerns you have about your account and individual circumstances

Loans are subject to status and affordability. *Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to www.moneyadviceservice.org.uk


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