If you currently have a loan with us and have been affected financially by the COVID-19 pandemic, please click here for ways in which we may be able to work with you during these difficult times.

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FAQ - COVID-19 (Coronavirus)

What further information is there that may help me?

Contacting TFS

For our general contact information and email addresses, please visit our Contact Us page.

We have set out below information produced by the Government to help people affected by the COVID-19 situation:


Off work due to Coronavirus?

If you’re unable to work either because you are sick, self-isolating, there is no work for you or you are required to take time off work and are employed or self-employed, there is some useful information The Money Advice Service has put together your rights and what you’re entitled to receive.

Statutory Sick Pay (SSP):

If you cannot get sick pay from your Employer, you could get Statutory Sick Pay (SSP) for every day you are in isolation as changes have been introduced for anyone required to self-isolate or take time off. During the crisis, SSP will be paid from the first day of illness rather than the fourth day. You must self-isolate for at least 4 days to be eligible. You’ll also be able to claim SSP if you’re caring for anyone in your household that has been told to self-isolate.

SSP is £94.25 a week and can be paid for up to 28 weeks. To be eligible for SSP, you need to earn at least £118 a week. However, if you’re not eligible for SSP, you can instead claim Universal Credit or Employment and Support Allowance.


How is Coronavirus affecting benefits?

If you receive Universal Credit, you’ normally need to meet specific requirements to remain eligible, which can include job searching or attending regular meetings. Due to the pandemic, however, all requirements for in-person meetings are suspended and you can complete these meetings over the phone instead.

The government has also confirmed that if you’re receiving any disability benefits, you’ll no longer need to attend face-to-face meetings for the next three months. Similarly, if you’re applying for these benefits, you won’t need to complete a face-to-face assessment.


Difficulty Making Loan Payments:

If you’re concerned that your debts are mounting up and you’re unable to repay them, we’d always suggest seeking independent help from a debt advice charity such as StepChange. They provide a free, impartial and confidential service and they have experience helping people in similar positions.

Loans are subject to status and affordability. *Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to www.moneyadviceservice.org.uk


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