If you currently have a loan with us and have been affected financially by the COVID-19 pandemic, please click here for ways in which we may be able to work with you during these difficult times.
The easiest way is to call us on 01268 740755 and discuss your situation with one of our team or email us at firstname.lastname@example.org
We will respond to you as quickly as possible, but due to high levels of calls and staff having to work from home, it may take us a little longer than usual to answer your call or deal with your request. Please rest assured, we will respond as quickly as we can.
You can request a Payment Deferral at any time after 14th April on a month by month basis for up to 3 months. This means that a Payment Deferral period could extend past the point where the three-month window for requesting a Payment Deferral has expired. Once you have requested a payment deferral we will assess your situation with you to see if it is in your best interests. We will request that you provide documentation to us to help us review your account, these could include (but not limited to) Bank Statements, payslips, correspondence from your employer and or benefits agencies.
As part of that assessment, we will give you adequate information to enable you to understand the implications of a payment deferral, including the impact on future payments.
If we are able to grant your payment deferral request, this will initially last for up to a maximum of three months, but will be reviewed on a month by month basis, subject to what your circumstances dictate would be in your best interests.
At the end of the first month, if your circumstances have not improved and you request an extension then we can extend the payment deferral period for a further (second) month as a further concession. At the end of the second month we would again review the situation with you and if your circumstances have not improved and you request an extension then we can automatically extend the payment deferral period for a further (third) month as a further concession. (On each review we will require documentation to be provided to us).
Normally the maximum payment deferral will be for three months but in exceptional circumstances, if you request a further extension, we will consider agreeing to extend it further as a further concession.
Loans are subject to status and affordability. Consolidating debts may increase the term and the total amount payable.
Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.
Late repayments can cause you serious money problems. For help go to www.moneyadviceservice.org.uk