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If you currently have a loan with us and have been affected financially by the COVID-19 pandemic, please click here for ways in which we may be able to work with you during these difficult times.

FAQs for Applicants

How can I make monthly payments?

We will initially set up a Direct Debit for you and we encourage you to pay by direct debit ongoing because this is an automatic payment. You are also able to pay via our online payment system or 24-hour payment line or bank transfer. See our ‘How to make payments‘ page for ways to pay. Our online payment system is very quick and simple to use and because it remembers your details, you can make future payments in two clicks.

Loans are subject to status and affordability. Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to www.moneyadviceservice.org.uk

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