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FAQs for Borrowers

How can I make a payment or settle my loan?

You can make payments by visiting our online payment portal. Alternatively, you can call our 24 payment line and make your payment over the phone – 01302 513313 or you can send us a bank transfer. Visit our ‘How to make payments‘ page for more information.

If you wish to settle your loan please contact our Customer Services department to receive an up to date settlement figure. Email cs@tfsloans.co.uk or call 0203 476 7399.

Loans are subject to status and affordability. Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to www.moneyadviceservice.org.uk

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