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FAQs for Borrowers

Do you remind me when a payment is due?

Yes, we will send you an email and text message seven days before your payment is due each month. You can opt out of receiving these messages. Just reply NO to the text or click the link on the email.

To make payments, visit our Existing Customers section on the site.

Loans are subject to status and affordability. Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to www.moneyadviceservice.org.uk

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