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COVID-19 Update: Dear customer, during this time of uncertainty, TFS Loans will not be taking new loan applications and have temporarily suspended all new lending.
If you currently have a loan with us and have been affected financially by the COVID-19 pandemic, please click here for ways in which we may be able to work with you during these difficult times.

FAQs for Borrowers

Can I apply over the phone?

Yes, you can apply over the phone or online. You can call on us 0203 476 4861. Our opening hours are Monday – Thursday 9am – 6pm and Friday 9am – 5pm.

We can take your application over the phone and give you a decision quickly.

We are very proud of our UK based call centre and look forward to hearing from you.

You can also apply online. Our 2-stage application process takes less than a minute to complete and someone will give you a call to confirm whether we can proceed with your application.
Or you can request a call back via our website and one of our team will contact you during office hours. Visit our Contact page to find all of our contact information.

Loans are subject to status and affordability. Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to

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